CONSUMER FAQ
Who is Global Client Solutions (Global)?
A pioneer in the payment processing industry, Global Client Solutions (Global) is an expert at account product design to help ease the lives of those experiencing financial strains. Global works with clients of reputable debt settlement companies to create an efficient, streamlined account management solution. Global has created some of today’s most cutting‐edge debt settlement account management products. Backed by a team of account management industry experts with a wide range of skills, Global has been recommended by over 500 highly regarded debt settlement companies.
Does Global provide settlement negotiations or credit counseling?
No. Global is an independent third-party that specializes in payment processing. Global provides payment processing services to consumers enrolled in a debt settlement program.
What is a “Special Purpose Account” (SPA)?
Globals’ most popular product is its FDIC insured SPA account, which provides debt settlement consumers with a way to save and manage their funds intended for paying off debt. The SPA allows clients to retain complete control over their funds while the debt settlement company working on their behalf is granted view only access. This view only access allows the debt settlement companies to keep track of when clients have enough funds to initiate a settlement with their creditors.
How do I get an SPA account?
Upon receipt of your approved application form, Global establishes and maintains a FDIC insured SPA account that allows you to save funds to pay off your debts. You will then receive a welcome packet from Global with additional information about your SPA. You will also receive a statement each month with your balance and any transaction information on the account.
How do I access my SPA account?
Your account can be accessed online by:
1.Go to our website at
www.globalclientsolutions.com 2.Click on the Consumer Login
Internet access requires that you enter your 16-digit account number as your Username, and the ‘Internet Password’ as your Password. The ‘Internet Password’ can be found in the top right portion of your Welcome Letter. You will have the option of changing your online password once you login to the website for the first time. You may also contact our Customer Support line at 1-800-398-7191 for further assistance.
How do I fund the account?
There are several ways to fund the account. The most popular is by you authorizing Global to automatically withdraw your monthly payment from your designated bank account and depositing them into your non-interest bearing SPA account. We can also accept checks by mail, wire transfers, Moneygram and ACH transfers.
How do I make payments and fees from my account?
All payments and fees are approved by you. Your funds will be held in your SPA until a successful settlement has been reached with one of your creditors. As soon as Global receives notice that a settlement has been reached and approved by you, Global then sends the settlement payment to the appropriate creditor. Also your approved fees are forwarded to your debt settlement company.
Can I withdraw funds or cancel my account?
Yes. The funds on deposit in your SPA account belong to you. Global is entrusted to hold these funds in a non-interest bearing SPA account for you. You can also cancel your SPA. Before you cancel your account, we always ask that you consult with your Debt Settlement Company to ensure you have a full understanding of how closing your account may impact pending settlement negotiations that have been made with your creditors.
How safe are the accounts?
Your SPA account is safe, secure and insured by the FDIC up to the maximum amount.
